Disney's FastPass) used at amusement parks which, an alternative to long queues, in which a computerized system allows park visitors to secure their place in a “virtual queue” rather than waiting in a physical queue. This solution is analogous to the “fast lane” option (e.g. Virtual queue systems allow customers to receive callbacks instead of waiting in an ACD queue. From the call center’s perspective, a long queue results in many abandoned calls, repeat attempts, and customer dissatisfaction. From the caller’s perspective, without virtual queuing they have only two choices: wait until an agent resource becomes available, or abandon (hang up) and try again later. ACDs hold queued calls in First In, First Out order until agents become available. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. Virtual queue is a concept used in both inbound call centers and other businesses to improve wait times for users. ( Learn how and when to remove this template message) ( December 2022) ( Learn how and when to remove this template message) Please help improve this article if you can. The specific problem is: Not written like an encyclopedic entry.
This article may require cleanup to meet Wikipedia's quality standards.
0 kommentar(er)
